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‎12-10-2020 11:42 AM

HP Recommended
Product: HP Pavilion 590
Operating System: Microsoft Windows 10 (64-bit)

Connected new monitor VH240a, now have no sound coming from Realtek. If I plug in audio to green port it says I have Realtek but get no sound.  If I plug into blue or pink it says Realtek unplugged.  Help please

 

2 REPLIES 2

‎12-11-2020 11:23 AM

HP Recommended

@ganrdendeb 

 

How do you connect to new monitor ? If you are using HDMI cable, you need to disable HDMI sound because system "thinks" you are using sound to different speaker(s) on monitor. Please try

 

(a) Right click speaker icon and select Open Sound settings

(b) From pull down window, select normal Realtek sound Or disable HDMI sound),

(c) Click Apply/Ok

 

Regards.

 

 

BH
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‎12-14-2020 05:24 PM

HP Recommended

ok, so should my output device be realtek or the monitor?

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