Random Static......

[poppingsoundguy]

Still poppin' HP! We can't be the only people having this issue. And don't blame the speakers, we have already thought of that.

[Duccio62]

Hi to everyone, I have exactly the same issue.

I've tried all the solutioins found on the net ( updated drivers and bios, unistalled and re installed the audio card, changed the bit rate, changed cables and connections ,....  no way the pops are still in!

I have a dual boot system and if I run windows 7 the sond is perfect and there are no pops.

Can someone help ? it must have happened after some updates, since in the recent past I did'nt have the problem.

thank you for your support

rgards

duccio62

[The_Fossette]

@Duccio62,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer? 

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Duccio62]

HI, thank you very mich for your kind reply and fopr your disponibility.

• name of the model of my PC is : KX629AA-ABZ a6561.it
• Operating systme is Windows 10
• Haven't done any particular software/hardware changes in the recent time.

Thank you so much for taking care of my issue; I remain waiting for a kind and , hopefully, resolving feedback.

Have a super day!

Alfredo

[The_Fossette]

@Duccio62,

Thank you for the information.

I checked and see that your computer is more than 10 years old and there are no Windows 10 drivers available for your computer. You need to wait for the Windows updates to get the correct driver for the audio.

I hope that answers your question.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Duccio62]

Thank you for you for your kind and promt reply altough it is very disappointing .

My computer was perfecly working with windows 10 till few weeks ago, and motherboard and all hardwareis updated with latest drivers specific for windows 10.

I'm sorry, I appreciate your commitment inhelping me  but I think you don't have the right and correct solution, even from MIcrosoft I've been told that  it is not a matter of drivers .

Thank you for your support anyway.

best regards

[Riddle_Decipher]

@Duccio62 If you've gone through all the relevant troubleshooting steps including the hardware test suggested in this post, yet the issue persists, we may be looking at a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Duccio62]

Thank you for your support,

as you said my pc is not in the list of contathp....probably is too old.

I confirm you that I've written a private message to you with serial nr and region.

I appreciate your help and I hope you'll solve this annoying issue....

regards

duccio62

[RiddleMeThis · Accepted solution]

I have a M01-F0024 and the only fix I could find that worked reliably was to go into the Registry Editor (it'll come up if you type regedit into the start menu search bar), navigate to Computer\HKEY_CURRENT_USER\Software\Realtek\Audio\RtkAudUService\PowerMgntand set the "OnlyBattery" value to one. This is a problem that has been hit on a number of different computers and is apparently the audio chip turning off after a certain amount of time in order to save power. Changing this value to 1 keeps the chip on as long as the computer is plugged in. Might use a tad more power, but in exchange for stopping that annoying pop, it is infinitely worth it to me. I haven't used it for long after applying this fix, and will update if it comes back.

UPDATE: According to some forums, on some systems 0 counts as true, in some cases it counts as false. The most efficient method would be to ignore my prior advice, go to the same location in the Registry Editor, and set 'Enabled' to 1 or 0, whichever one it is not already. Then reboot the computer, and the popping should have stopped. If it has not, then I would recommend reverting the setting, as the power saving could be good to have if it is not causing your issue.

PS: To change a value, right-click on it, click 'Modify', type the new value, and click 'Ok'.

[ram4sam]

You're a rockstar!  That worked for me, changed to "1" and reboot( model #M01-F0014).....over an hour so far of golden silence.

I was about to toss the brand new HP in the wood chipper.....:)....thank you for figuring out what HP could/would not.

Sam