After SLEEP it does not start up again

[Aitch22]

After I put the PC in sleep it does not start up again so I have to turn it off and start again

[A4Apollo]

Hey there! @Aitch22, Thanks for stopping by the HP Support Forums!

I understand you have issues waking your computer from sleep mode.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned you have issues waking your computer from sleep.

Try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Try few steps recommended below.

1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I Press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.

Now return to 3 above > Additional Power Settings and continue:

5. Look for 'Plan shown on the battery meter' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.

6. Adjacent your choice click 'Change Plan Setting'

7 On next screen click 'Change advanced power settings'

8. A new menu appears. Move down and click > Power Button & Lid

9. Go down the menu and make these changes [battery and plugged in];

Lid close .... change to 'Sleep' for both options.

Power Button ... change to 'Hibernate' for both options

Sleep Button ... change to 'Turn Off the display'.
 

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a beautiful weekend ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aitch22]

Hi MrRobot,

Thank you for yor message.

I have not downloaded anything on my PC, and I have tried what you said, but to no avail.

I have also tried a System Restore, but that did not happen.

I also tried to update the BIOS but message was could not enter the system try again later.

So I will just turn the PC off instead of sleep, as then there is no problem.

 Regards,

  Harry  (Aitch22)

[A4Apollo]

@Aitch22, Thanks for your quick response and time.

As you mentioned the issue still persists after trying out the steps.

Try the steps recommended below.

First: Boot to the Windows 10 desktop 
Press Windows key + X 
Click Device Manager 
Expand Batteries 
Right-click Microsoft ACPI-Compliant System. 
Choose Update Driver Software. 
Make sure you are connected to the Internet, the check for updates. 

Second option 
uninstall your display driver then restart 
Boot to the Windows 10 desktop 
Press Windows key + X 
Click Device Manager 
Expand Display adapters 
Right-click the current display adapter 
Click Uninstall 
Exit Device Manager 
Restart 

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aitch22]

Hi,

I do not seem to have what you are suggesting, ie -  Expand batteries, right click Microsoft ACPI- Compliant System.

Also in Second option, have not got current display adapters.

 Regards.

  Harry

PS:-  my PC is a HP Pavilion 27 All in One

[Chimney_83]

Greetings @Aitch22, I am the @Chimney_83. It looks like you were interacting with @A4Apollo, but he is out of the office today so I'll take over from here.

Thanks for the reply and trying the suggestions provided by @A4Apollo. 

Before I proceed further I would like to know the exact product number of your computer and the Operating system installed on your computer. Click here. 

Please do not share the serial number of your computer.

Are you using Windows XP on your computer?

Keep me posted. 

[Aitch22]

Hi Chimney 83,

 My product No;_  T1H48EA#ABU

The system is Windows 10 Home 64 Bit

Windows XP

Regards,

Harry

[Chimney_83]

Thanks for the reply and providing the product number of your computer. 

Windows XP and Windows 10 are different operating systems. 

If you are not sure, please follow the procedure mentioned below to find the OS installed on your computer. 

Once your computer is booted to the desktop screen. 

Please press Win + R together to bring up the Run dialog box. 

Type winver in the box and hit enter. 

This would bring up a window with the information of the OS installed on your computer. 

Refer to this HP article and try the suggested steps in the article. 

Keep me posted. 

[Aitch22]

Hi,

 I am sorry about that, the system is Windows 10 version 1703.

Hope this helps.

Regards,

  Harry

[Chimney_83]

Thanks for the reply and confirming the OS on your computer. 

Request you refer to this HP Article and try all the steps suggested. 

Let me know how it goes.