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- HP Community
- Desktops
- Desktop Boot and Lockup
- After a recommended BIOS update my desktop HP OMEN 25l does ...

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02-25-2023 02:43 AM
After a recommended BIOS update, my computer does not boot anymore. The screen stays black, accessing the BIOS with WIN-B does not work and also removing the CMOS battery to reset the CMOS is not a successful way to see anything on my screen. I hear the fans spinning, but no beeps of whatsoever. Any help is welcome.
Even a boot from a USB with a new BIOS doesn't work.
Any more tips?
02-25-2023 08:11 AM
Does not look good.
Check you warranty. Depending on where you got it you have have an extended warranty
https://support.hp.com/us-en/product/omen-25l-desktop-pc-gt11-1000a/2100404877/model/2100816067
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03-01-2023 08:26 AM
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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Cheers.
Sandytechy20
I am an HP Employee
03-02-2023 01:11 AM
I have the same issue as @JV43 and have seen multiple posts in the forums from users with seemingly same issue.
What do you suggest for users that have the same issue?
Br, Eirikur
03-06-2023 09:30 AM
This is my issue as well. Just out of warranty and this bios update bricked my son's Omen 25L. I'm awaiting a quote from HP to fix the issue.
If the op on this thread has contact with HP support, please post your outcome. I feel like we are being extorted.