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‎02-01-2020 02:15 AM

HP Recommended
Product: All-in-one-22-r012in
Operating System: Microsoft Windows 10 (64-bit)

HP Support on computer displayed update to BIOS. Chose that and installed. BIOS update has gone into loop.

It doesn't cross the second stage of reboot after updating. End up with blank screen.

What is the solution?

5 REPLIES 5

‎02-01-2020 04:52 AM

HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...
https://support.hp.com/ca-en/document/c00042629

https://support.hp.com/us-en/document/c02693833


https://support.hp.com/us-en/document/c04126730


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‎02-01-2020 07:03 AM

HP Recommended

The problem persists.

 

As mentioned earlier, the whole update process is in a loop..

 

It goes not cross the stage into Win 10 OS ...

 

Please guide...

Tags (1)
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‎02-01-2020 09:58 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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‎02-02-2020 12:25 AM

HP Recommended

Sorry! The problem still persists. Goes into BIOS update loop.

Don't want to lose data on HDD..

Any other options please.?

Tags (1)
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‎02-02-2020 03:07 AM

HP Recommended

Hi

https://support.hp.com/gb-en/product/hp-20-r000-all-in-one-desktop-pc-series/7779742/model/7940999/p...

 

https://support.hp.com/gb-en/product/hp-20-r000-all-in-one-desktop-pc-series/7779742/document/c04656...

 

Reset CMOS?  Remove Battery?

 

 

 

 

 

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