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- HP Community
- Desktops
- Desktop Boot and Lockup
- Boot Device Not Found

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05-23-2020 05:41 AM
06-16-2020 09:02 PM
I have the same problem. Where and what do I down load. Grand daughter played with it, and this is how she left it. What is the program I need to download, and will it put my programs back on my laptop with a fresh install less my added programs?
06-17-2020 12:09 PM - edited 06-17-2020 12:09 PM
@Bow249 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Re-seat the hard drive (here's a generic video that shows how to re-seat the drive: Click here) > 3F0 error represent a hardware malfunction, a reseat should help, if it doesn't or you aren't comfortable, please Contact HP as the next step will not help.
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
06-22-2020 03:56 PM - edited 06-22-2020 03:56 PM
@Khice Do you have the same issue as the OP? If yes, did you go through the steps suggested here?
If yes, what were the results? And if not, please do and let us know how that pans out.
Good luck!
And Welcome to HP Community 🙂
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-21-2020 05:45 AM
Hello! I have a problem with my laptop where it cannot find a boot device.
As I was going with the procedure below, I cannot perform step no. 4.
- Start or restart the computer.
- Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
- Select Component Tests > Hard Drive > Quick Test.
- Select drive C:.
- Click Run Once.
- Once the test completes, results are displayed on screen.
There is no option for me to Select drive C:. It did finish the quick test and it passed. Hope to find a fix for this problem. Thank you!
My laptop is HP Pavillion 15-cx0018ne.