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‎01-02-2019 03:52 PM

HP Recommended
Product: Pavillion 500-424
Operating System: Microsoft Windows 8.1 (32-bit)

Any solution to this? I have had this problem off and on for years but now it is more frequent. So far hitting the power button and the escape key has worked but I want to know what is wrong and what needs to be done.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2019 07:19 PM - edited ‎01-02-2019 07:21 PM

HP Recommended

@TiredDebbie,

 

I have escalated your concerns.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request additional information from you.  Please respond privately to that team.  Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

I work on behalf of HP

View solution in original post

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2 REPLIES 2

‎01-02-2019 04:51 PM

HP Recommended

@TiredDebbie

That's a sign that the hard drive is failing and eventuall, it will fail entirely and you will lose everything on it.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎01-02-2019 07:19 PM - edited ‎01-02-2019 07:21 PM

HP Recommended

@TiredDebbie,

 

I have escalated your concerns.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request additional information from you.  Please respond privately to that team.  Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

I work on behalf of HP
Was this reply helpful? Yes No
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