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HP Recommended
HP Prodesk 600 G2 MT
Microsoft Windows 10 (64-bit)

Dear all,

 

Suddenly my following desktop start booting itself after shutdown and giving the following error. 

I have run Hard drive and Memory test (F2) and the result of both is PASSED. 

The weird thing is if I press on Ctrl+Alt+Del the computer reboot and load the operating systerm.

I have checked the BIOS for boot order and found the HDD is the first choice.

 

What is the solution for this annoying problem pleaseeeeeeee

IWhatsApp Image 2019-03-15 at 5.58.10 PM.jpeg

10 REPLIES 10
HP Recommended

Hi

Make backups and recovery media as a pre-caution against HDD failure.

 

Test/Replace the CMOS/RTC battery.  Is the TIME/DATE maintained when powered off?

 

 

 

HP Recommended

Yes, the date and time is correct.

I was thinking the HDD is defective but I ra n the HDD with HP POST tools and it passed.

 

HP Recommended

I just got the same message yesterday on my HP. Any solution as of yet?

HP Recommended

I am wondering why nobody is caring about our issue from HP support team ?>>>??!!!!

HP Recommended

I will ask when I go to Best Buy today. Hopefully they will respond soon so I do not have to make the trip. I will let you know asap.

HP Recommended

Hi

Without any real helpful info, it is difficult to offer any help.

 

I, ME PERSONALLY, would make a DVD/USB from here and investigate...

https://lubuntu.net/downloads/

 

Loss of the OS could be a failing hard disk, corrupted software, BIOS problem etc etc.

 

You could list what action you have so far tried.

HP Recommended

I am going to replace the hard drive with an SSD and see if this is gona solve the issue or not.

HP Recommended

Excellent first step.

HP Recommended

I confirm the issue is from the hard drive.

I have contacted the local authorized resller in Lebanon and they will send their support guy to inspect the hard drive.

 

I need to contact someone in HP in case the resller refused to replace the faulty hard drive.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.