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Locked

‎04-02-2025 04:11 AM

HP Recommended

[HP PRO 3300 MICRO TOWER], I've upgraded my OS to windows 10 home, and installed a new SSD into my pc and i want to set my new SSD as my primary boot drive through BIOS settings. however, there's a setup password that i didnt apply and cannot disable or reset it. ive tried removing the CMOS battery, using the reset jumper on my motherboard and even 3rd party software to clear my BIOS settings into default but still can't get rid of the setup password. what else am i supposed to do? For more details, this PC has the FOXCONN 2ABF motherboard. to set my new SSD as the primary boot drive to run windows faster, i need access to my BIOS settings. Your help would be really highly apreciated!!!!!

1 REPLY 1

‎04-02-2025 06:01 AM

HP Recommended

Hello @Rayah ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

------------------------------------------------
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