• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-19-2020 05:48 PM

HP Recommended
Product: Envy TEO1
Operating System: Microsoft Windows 10 (64-bit)

When I shut down my computer , the screen shows that it is shutting down. When I try to turn it on, the  computer shows that it is on, however the screen stays black when I hit a key to activate it.

I then have to hold on button in for 10 seconds to shut it off, wait 10 seconds and push button in again to start up.

  Is this something that HP can fix ?  , I cannot reach anyone by phone

1 REPLY 1

‎03-20-2020 03:56 AM

HP Recommended

Hi

2 things that can cause a delayed start

 

1 Flat CMOS/RTC battery, a 2 dollar home fix.

 

2 BIOS corrupted, home fix or repair shop.

 

So....

https://www.techwalla.com/articles/how-to-check-the-cmos-battery

 

and

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-te01-0000-desktop-pc-series/29014358

HP Consumer Desktop PC BIOS Update (ROM Family SSID 8643)

F.11 Rev.A 12.9 MB Dec 2, 2019
HP Consumer Desktop PC BIOS Update (ROM Family SSID 8653)
F.11 Rev.A 12.3 MB Dec 13, 2019
 
As there are 2 possible BIOS options it may be better to seek further help.
 
And HP contact details.......
 
 
 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.