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04-26-2018 07:24 PM
Hi, my all in one computer was stuck at the hp logo, I can only get into the bios setting and diagnostic test. Anything else would give me a black screen and I run all the test and everything passed. Please help me with this problem, i have tried all the option I can find on the website and nothing is working.
04-27-2018 01:19 AM
While the HP Hardware Diagnostics seem to indicate that the disk-drive "physically" in good condition, those tests do not test the "logical-correctness" of the file-system.
Start-up the computer.
Press the ESC key to show the motherboard's initial messages.
What do you see?
Use your smart-phone to take a snapshot of the screen, and post it here.
05-27-2018 09:35 AM
Still need help on this, someone please help me
> I pressed F11 [System Recovery] after but it turned into a black screen.
You seem to have a problem with the disk-drive.
When you launch the HP Hardware Diagnostics, run the tests for the disk-drive. Pass? Fail?
You may need to replace the disk-drive.
If you do, you will need to reinstall Windows.
05-27-2018 05:29 PM
I ran the test a few times everything passed.
OK. The disk-drive is "physically" OK -- one can read from it and write to it.
Thus, what remains is a "logical" problem, probably that the "file-system" on the disk-drive is corrupted.
The next step is to physically remove the disk-drive, and then connect it as a "secondary" disk-drive in some other computer, and then see if you can logically access the file-system on that disk-drive.
Maybe the "check-disk" command ('CHKDSK') can find/repair any inconsistencies within the file-system of that "secondary" disk-drive.
Failing that, it's time to purchase a brand-new disk-drive for your computer, and reinstall Windows onto it.
It depends on what is more important to you:
* getting the computer back into "working-order",
* spending a lot of time trying to identify the cause of the problem, and then getting it back into "working-order".
In other words, spending $100 for a technician to try to repair a $50 toaster is not best.
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