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‎04-28-2017 03:04 AM

HP Recommended
Product: HP Pavilion Desktop 500-519nl
Operating System: Microsoft Windows 10 (64-bit)

Buongiorno...

Ho un problema su uno dei Controller per High Definition Audio, mi dice che è impossibile avviare il dispositivo. Ho aggiornato anche i driver, ma il triangolino giallo compare sempre. Eppure pare che non ci sia nulla di anomalo. Perché mi segnala quel triangolino giallo di attenzione e il dispositivo non si avvia? Grazie e cordiali saluti. GiuseppeErrore.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2017 11:47 AM

HP Recommended

Hi @GIUSEPPE87,

 

I reviewed the post comprehensively. Copious and extensive research has gone into this issue. Commendable troubleshooting, great resilience and efforts have been displayed to isolate the issue Kudos to you for a job brilliantly done :). recovery, reinstallation and installing the drivers have not helped.

 

Please run the audio diagnostics from the component tests mentioned in the previous post once again just to ensure that the hardware is functional.  However, even if it passes, there is more to it than meets the eye. Please contact HP phone support for further assistance by visiting this link: http://hp.com/contacthp please select the country and follow the on-screen instructions.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

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32 REPLIES 32

‎04-28-2017 04:43 AM

HP Recommended

Ciao Giuseppe,

Potrebbe essere l'audio alta definizione della scheda video. Hai una scheda video dedicata sul tuo sistema? Hai installato tutti i driver?

Prova a caricare il driver per scheda video integrata Haswell dalla pagina dei driver per il tuo sistema:

https://support.hp.com/it-it/drivers/selfservice/hp-pavilion-500-500-desktop-pc-series/7477729/model...

 

Non installare subito, devi dezippare il file scaricato con winrar o altro programma per zipppare. Adesso vai in gestione dispositivi e scegli quello con il triangolo giallo e clicca con destro sopra e su installa o aggiorna software. Scegli nella finestra di cercare driver da solo e vai alla cartella creata quando hai dezippato il file scaricato. Scegli quella cartella e sottocartelle e dai il OK.

 

Fammi sapere,

David

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‎04-29-2017 02:20 AM

HP Recommended

Ciao David,

si ho una scheda video dedicata AMD Radeon. Ho provato a scaricare tramite il tuo link, ma mi da un errore che ti invio in screen shot. Ciao, Giuseppeerrore.PNG

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‎04-29-2017 10:08 AM

HP Recommended

@GIUSEPPE87

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
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‎04-29-2017 05:01 PM

HP Recommended

Good morning...
I have a problem with one of the Controllers for High Definition Audio, it tells me that it is impossible to start the device. I also updated the drivers, but the yellow triangle always appears. Yet there seems to be nothing wrong with it. Why do you point out that yellow triangle of attention and the device does not start? Thanks and best regards. GiuseppeController High Definition Audio.PNG

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‎04-30-2017 04:08 PM

HP Recommended

@GIUSEPPE87

 

Welcome to HP Support Forums. 🙂

 

I came across your post and would like to help. 

 

I see through the image that there is a yellow exclamation mark for an audio driver. I read that you have installed the audio driver already.

 

To provide an accurate resolution, I need a few more details: 

  • Are you able to get audio from the laptop?
  • Is there an error while playing an audio?

Meanwhile, if there is no audio output you may run a hardware test on the audio as shown below:

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

 

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

  • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

Please feel free to let me know the results. I'll assist you further. Cheers! 🙂

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‎05-01-2017 02:14 AM

HP Recommended

In the audio test I come out of this script I'm sending you to the screen. Cheers!Audio Problems.PNG

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‎05-01-2017 02:21 AM

HP Recommended

Dear Mkazi,

i wanted to tell you that my is a desktop PC Hp Pavilion 500-519, and I do not have any audio problems, in practice it works all the time regularly.

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‎05-01-2017 02:40 AM

HP Recommended

Dear Mkazi,

i performed the audio playback test with the following result: Audio Playback Test FAILED. ID ERROR: RTQ55H-7QH8KR-X87L1-20DW03. Cordial greetings

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‎05-01-2017 10:45 AM

HP Recommended

Sorry, I did the Audio Test again, it's ok, it works! I also did other tests and everything works perfectly

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