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Em1222
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Message 1 of 4
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Desktop displaying Select Keyboard & CP loads from x:

HP Recommended
Microsoft Windows 10 (64-bit)

My desktop on power up keeps displaying "choose keyboard layout" then once selected only displays "Troubleshoot" > "Recovery Manager" & "Advanced Options." Attempted System Restore, StartUp Repair. and System Image Recovery, all displaying "unable to complete." Rwset PC is not even coming up as an option, so I did the whole unplug & restart; no success. Did hardware diagnostic and failure code displayed failed hard drive, but I am feeling like it really isn't being no changes were made to pc. I noticed in Advanced Options, Command prompt is loading from X: drive, so I feel as if for some reason it cannot find/load c: 

3 REPLIES 3
Prométhée
Level 16
Level 16
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Message 2 of 4
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HP Recommended

Hi

""Did hardware diagnostic and failure code displayed failed hard drive, but I am feeling like it really isn't being no changes were made to pc ""

 

Sorry, I don't understand this well.
Did you take the test and get a failed disk message?
If so, then look no further.


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Em1222
Author
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Message 3 of 4
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HP Recommended

Yes. My apologies. Computer displayed "hard drive failure" and noted the hard drive may need to be replaced. Provided error code. 

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Prométhée
Level 16
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Message 4 of 4
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HP Recommended

Hello ' answer macro '
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/


you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance




Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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