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‎08-14-2022 05:03 AM - edited ‎08-14-2022 05:06 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Desktop is not starting up.. following error pops up. 0xc00000e9 
 
I am able to open in safe mode.. I tried restarting to go to the choose an option page and tried resetting the PC.. but once it restarts, I am running into the same automatic repair page on an infinite loop and getting the same error..stopcode: critical process died.. Not able to boot the OS.. please let me know how to proceed.

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1 person had the same question
11 REPLIES 11

‎08-14-2022 05:15 AM

HP Recommended

Hello @EA007 

Sorry to hear that you are having problems ... I would like to help you.

Before you do anything else ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-14-2022 11:39 PM

HP Recommended

Thanks for replying

I tried the link that you have shared, When I am pressing f2, no uefi menu is coming.

What I am seeing(after pressing f2) is the option for booting, I clicked my hard drive and then again it keeps loading, now I am not able to go to the automatic repair page as well.

 

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‎08-15-2022 12:58 AM

HP Recommended

Enter BIOS

- Turn off computer and wait five seconds

- Turn on computer, and then immediately press [ESC] key repeatedly until the Startup Menu opens 

- Press [F2] to open <Diagnostics>

 

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‎08-15-2022 02:00 AM

HP Recommended

Just wanted to add a few things. During startup, it's showing imminent hard disk failure. So I tried booting via safe mode and checked the disk status. wmic disk drive get status - everything was OK. There was no failure. but I am not able to boot windows 10 normally (without safe mode). It keeps on loading for hours and hours. I tried Advanced Restart -> troubleshooting -> reset without keeping files. It is not resetting. Again the win logo appears and it keeps on loading for hours and hours

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‎08-15-2022 02:03 AM

HP Recommended

I am not getting diagnostics option when pressing f2. I am getting 9 options in startup settings like enable debugging, enable boot logging etc,.

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‎08-15-2022 02:05 AM - edited ‎08-15-2022 02:06 AM

HP Recommended

Please send picture of BIOS startup menu

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‎08-15-2022 02:21 AM

HP Recommended

hope its clearhope its clear

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‎08-15-2022 02:32 AM

HP Recommended
@EA007 wrote:

<picture>

This is windows <startup menu>

 

Try again:

- Turn off computer and wait five seconds

- Turn on computer, and then immediately press [ESC] key repeatedly until the Startup Menu opens 

 

What do you see ?

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‎08-15-2022 03:13 AM

HP Recommended

when pressing f2.JPGwhen pressing f10.JPGFirst page after I pressed the power button.JPG

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