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‎12-09-2020 04:01 PM

HP Recommended
Product: All in One
Operating System: Microsoft Windows 10 (64-bit)

Computer purchased from big box retailer in December 2019. Hp virtual assistant says product warranty ended in September. I have provided proof of purchase and received a support ticket number, but cannot check on status of dispute. The virtual Assistant is useless as the product is still showing out of warranty period. How do I follow up? HP tools show ram memory failure in diagnostic test and I need to get this fixed. Thanks.

1 REPLY 1

‎12-21-2020 11:38 AM

HP Recommended

@UserG

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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