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HP Recommended
All in One
Microsoft Windows 10 (64-bit)

Computer purchased from big box retailer in December 2019. Hp virtual assistant says product warranty ended in September. I have provided proof of purchase and received a support ticket number, but cannot check on status of dispute. The virtual Assistant is useless as the product is still showing out of warranty period. How do I follow up? HP tools show ram memory failure in diagnostic test and I need to get this fixed. Thanks.

1 REPLY 1
HP Recommended

@UserG

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.