I have used the virtual assistance and have tried to speak with a live person, neither have been successful.
My computer has a blue screen with the message "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. 100% complete.
Stop code: KMODE_EXCEPTION_NOT_ HANDLED
Over the past 3 days, I have tried restarting my computer 6 times and I keep getting this same message.