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I have used the virtual assistance and have tried to speak with a live person, neither have been successful.
My computer has a blue screen with the message "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. 100% complete.
Stop code: KMODE_EXCEPTION_NOT_ HANDLED
Over the past 3 days, I have tried restarting my computer 6 times and I keep getting this same message.
I've had the same problem twice this month. I fixed mine with a factory reset, but if you have a restore point before May you might be able to fix it without doing a full reset.
User Spazey posted some steps to fix and avoid the issue in the second thread I made about kmode that I've found helpful: https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Another-Kmode-loop/m-p/7614602#M62010
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