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‎05-15-2019 03:43 PM

HP Recommended
Product: Envy 700-209

My Hp Envy randomly stopped working and got a system error so I did the hard disk quick test and got a 24 digit code (M0ED7K-7639L7-WPTV6F60v603). My warranty expired 4 years ago and I don’t know how to fix this. I think it’s a window 10. Does anyone know what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2019 04:24 PM - edited ‎05-15-2019 04:26 PM

HP Recommended

The hard drive needs to be replaced.  If the system no longer works, then all is lost.  If the hard drive happens to be working, then it might be possible to save the data, but that sounds iffy.  Replace the hard drive and you can try to get the data with Windows or a Linux Live OS and move it to another media.  I prefer to use a Linux live on iffy hard drives, myself.

The support page lists Windows 8.1 as the OS, unless it was upgraded to Windows 10.

https://support.hp.com/us-en/document/c04119234

 


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‎05-15-2019 04:24 PM - edited ‎05-15-2019 04:26 PM

HP Recommended

The hard drive needs to be replaced.  If the system no longer works, then all is lost.  If the hard drive happens to be working, then it might be possible to save the data, but that sounds iffy.  Replace the hard drive and you can try to get the data with Windows or a Linux Live OS and move it to another media.  I prefer to use a Linux live on iffy hard drives, myself.

The support page lists Windows 8.1 as the OS, unless it was upgraded to Windows 10.

https://support.hp.com/us-en/document/c04119234

 


I'm not an HP employee.
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