cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
212
Flag Post

Solved!

HP Envy hard disk issue

HP Recommended
Envy 700-209

My Hp Envy randomly stopped working and got a system error so I did the hard disk quick test and got a 24 digit code (M0ED7K-7639L7-WPTV6F60v603). My warranty expired 4 years ago and I don’t know how to fix this. I think it’s a window 10. Does anyone know what to do?

1 REPLY 1
Level 15
Level 15
10,048 10,044 942 2,747
Message 2 of 2
Flag Post
HP Recommended

The hard drive needs to be replaced.  If the system no longer works, then all is lost.  If the hard drive happens to be working, then it might be possible to save the data, but that sounds iffy.  Replace the hard drive and you can try to get the data with Windows or a Linux Live OS and move it to another media.  I prefer to use a Linux live on iffy hard drives, myself.

The support page lists Windows 8.1 as the OS, unless it was upgraded to Windows 10.

https://support.hp.com/us-en/document/c04119234

 






I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Tags (1)
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation