HP Envy hard drive failure?

[SiestaKeyFl]

Hi.  When trying to boot the computer I am getting a blue screen hard disc error(see photo).  After letting the computer sit for a week it booted up and I was able to back up my personal files.  But then it acted up again and I'm back to the blue screen.  When I boot up the hard disc light lights once then turns off followed by the blue screen.  Help, I bought the computer new from your website around 2 years ago.  Worked great until this happened.

[Tardis40]

Hi @SiestaKeyFl,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the blue hard drive error. I will be glad to help you.

Please follow the steps from Hard Disk Error Displays before the Computer Starts.

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP.

If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[SiestaKeyFl]

Hi thanks for the reply.  I do not have the storage capacity to create an image of my hard drive.  I ordered a new hard drive and was wondering if I install it as a slave could I save the image to it?  Would I then be able to use it as a master?  I'm afraid to run the disc diagnositics or a recovery or restore until I have a backup. 

Does this make sense to you?

[Tardis40]

Hi @SiestaKeyFl,

I would disconnect the old drive.

Setup the new drive with the OS.

Then connect the old drive as secondary drive.

That way I can copy the files from the old drive but know the OS is working from the new drive.

Hope this helps. Please get back to me if need more help.

[SiestaKeyFl]

How do I, step by step get my operating system on the new hard drive?  I've never had to do this before.  Thanks again for the advice, I hope this will work.

[Tardis40]

@SiestaKeyFl,

insert the restore cd and follow the instruction on the screen.

[SiestaKeyFl]

I don't have a restore cd.  If the computer will boot up again can I make one?  Where do I go to find it on my upgraded to Windows 10 system?

[SiestaKeyFl]

Is this the same thing as "Create a recovery drive" ?  Or do I need to do something else?

[SiestaKeyFl]

After a year I was able to get the hd to run long enough to ghost a new hd.  Back up and running.