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‎02-03-2019 11:49 AM - last edited on ‎02-03-2019 07:07 PM by Retired

HP Recommended
Product: HP TOUCHSMART 9100
Operating System: Microsoft Windows 10 (64-bit)

MY HP USB  KEYBOARD LOCKS ON CAPS WHILE USING MY HP TOUCHSCREEN 9100 MY ON SCREEN KEYBOARD WORKS FINE  HAVE SPOKEN TO SUPPORT GIVEN SERIAL NUMBER AND THEY TELL ME INCORRECT SERIAL NUMBER THAT IS WRITTEN ON BACK  THE S/N IS [edit]. THE PRODUCT NUMBER IS. H2S75AA#ABG  SPARE P/N. 691225-371 FORGIVE THE YELLING BUT CANT DO ANYTHING ABOUT IT  FOR NOW JOHN

1 REPLY 1

‎02-03-2019 07:06 PM

HP Recommended

@JOHNJ8

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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