• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-03-2019 11:49 AM - last edited on ‎02-03-2019 07:07 PM by Retired

HP Recommended
Product: HP TOUCHSMART 9100
Operating System: Microsoft Windows 10 (64-bit)

MY HP USB  KEYBOARD LOCKS ON CAPS WHILE USING MY HP TOUCHSCREEN 9100 MY ON SCREEN KEYBOARD WORKS FINE  HAVE SPOKEN TO SUPPORT GIVEN SERIAL NUMBER AND THEY TELL ME INCORRECT SERIAL NUMBER THAT IS WRITTEN ON BACK  THE S/N IS [edit]. THE PRODUCT NUMBER IS. H2S75AA#ABG  SPARE P/N. 691225-371 FORGIVE THE YELLING BUT CANT DO ANYTHING ABOUT IT  FOR NOW JOHN

1 REPLY 1

‎02-03-2019 07:06 PM

HP Recommended

@JOHNJ8

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.