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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Hp all in one won’t boot up
Create an account on the HP Community to personalize your profile and ask a question
12-26-2021 05:48 AM
Hello
The computer will not power up. When plugged in there is a light at the back. As soon as I press the power button the light goes out and nothing happens. The wireless keyboard and mouse is not connected.
I’ve tried another power cable and it does the same.
12-26-2021 03:50 PM
@Lauren211 -- possible failure-points:
- power-supply
- motherboard
- processor
if the power-on does not cause any immediate response (fans spinning, lamps lighting-up, et cetera).
Temporarily trying a different power-supply is the least expensive "part-swap".
Changing the motherboard or the processor can be over $300.
It's time to take the computer to a computer technician, for professional trouble-shooting.
12-27-2021 02:43 AM - edited 12-27-2021 02:47 AM
@Lauren211 -- How do I arrange a repair with HP?
Start at: http://Support.HP.COM and click "Contact Us" to open what HP calls a "case" to exercise the HP Warranty.
On the Locate a service centre near you page, select "United Kingdom", and then select a city.
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