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HP Recommended
Hp Pavillion 24-k0003NA
Microsoft Windows 10 (64-bit)

Hello

The computer will not power up. When plugged in there is a light at the back. As soon as I press the power button the light goes out and nothing happens. The wireless keyboard and mouse is not connected. 
I’ve tried another power cable and it does the same. 

3 REPLIES 3
HP Recommended

@Lauren211 -- possible failure-points:

  1. power-supply
  2. motherboard
  3. processor

if the power-on does not cause any immediate response (fans spinning, lamps lighting-up, et cetera).

 

Temporarily trying a different power-supply is the least expensive "part-swap".

Changing the motherboard or the processor can be over $300.

 

It's time to take the computer to a computer technician, for professional trouble-shooting.

 

 

HP Recommended

Thank you for your help. 
The computer is only 8 months old so still under warranty. 
How do I arrange a repair with HP? There is no link or telephone number for the UK. 

HP Recommended

@Lauren211 -- How do I arrange a repair with HP?

 

Start at: http://Support.HP.COM and click "Contact Us" to open what HP calls a "case" to exercise the HP Warranty.

 

On the Locate a service centre near you page, select "United Kingdom", and then select a city.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.