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‎10-07-2017 11:29 AM

HP Recommended
Product: Pavilion 23
Operating System: Microsoft Windows 8 (64-bit)
My PC wont turn its pullged in and everything but it won't turn on I don't even know why it stopped working a week ago
6 people had the same question
3 REPLIES 3

‎10-08-2017 08:50 AM

HP Recommended

Please read: https://support.hp.com/us-en/product/hp-pavilion-23-b100-all-in-one-desktop-pc-series/5330748/model/...

 

This is a document that HP wrote for trouble-shooting your computer when it shows those symptoms.

 

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‎10-08-2017 10:06 AM

HP Recommended

Tried that already no good

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‎10-08-2017 10:21 AM

HP Recommended

The only things left are to replace the power-supply (if a test using a "multimeter" shows that it is not emitting the correct voltages and wattages) or to replace the motherboard.

 

The only "good news" is that the disk-drive, containing your personal files, probably is OK, and can be physically removed, and connected as a secondary disk-drive to a different computer, to copy your files.

 

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