cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
KellyKaiQing
New member
1 0 0 0
Message 1 of 2
145
Flag Post

My tower automatically shut down.

‎06-14-2019 02:39 PM

HP Recommended
Product: 3LA46AA
Operating System: Microsoft Windows 10 in S Mode

I was just typing when all of a sudden the whole thing shut off I tried for 30 minutes figuring out what happened and hope that it would turn on again.

1 REPLY 1
Grzwacz
Level 12
Level 12
6,774 6,758 637 1,524
Message 2 of 2
Flag Post

‎06-14-2019 04:38 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Try unplugging your PC from AC power Depress the power switch for about 15 seconds.

 

Reconnect the PC to AC power then try to start the PC again.

 

Your PC is slightly over one year old. Components fail.

 

It is tough to say what may have failed at this time if you cannot achieve a POST (Power On Self Test).

 

Could be:

 

Power Supply

Motherboard (MB)

Any internal component connected to the MB including peripheral devices connected to the PC.

A short in a connected component.

 

Try a POST with only keyboard, mouse, and monitor.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation