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KellyKaiQing
New member
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Message 1 of 2
110
Flag Post

My tower automatically shut down.

‎06-14-2019 02:39 PM

HP Recommended
Product: 3LA46AA
Operating System: Microsoft Windows 10 in S Mode

I was just typing when all of a sudden the whole thing shut off I tried for 30 minutes figuring out what happened and hope that it would turn on again.

1 REPLY 1
Grzwacz
Level 12
Level 12
6,076 6,062 573 1,281
Message 2 of 2
Flag Post

‎06-14-2019 04:38 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Try unplugging your PC from AC power Depress the power switch for about 15 seconds.

 

Reconnect the PC to AC power then try to start the PC again.

 

Your PC is slightly over one year old. Components fail.

 

It is tough to say what may have failed at this time if you cannot achieve a POST (Power On Self Test).

 

Could be:

 

Power Supply

Motherboard (MB)

Any internal component connected to the MB including peripheral devices connected to the PC.

A short in a connected component.

 

Try a POST with only keyboard, mouse, and monitor.

 

Regards

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