Need bit locker recovery key from original supplier

[EW_]

Bit locker key needs to be recovered. Originally purchased from Amazon, is there a way other than Microsoft account to acquire the key. Or reset without losing files.

[Bill_To]

Greetings @EW_ 

Welcome to the HP Forum.

The BitLocker Recovery key would only be available using your Microsoft account or if you did a local recovery key backup subsequent to enabling Device Encryption.

I don't use W11 Home Device Encryption (BitLocker Lite) or W11 Pro BitLocker. BitLocker must be disabled before doing a BIOS update. The TPM may become corrupted which can cause a BitLocker recovery problem when using a valid BitLocker Recovery key.

No BitLocker recovery key means you will lose all data on the encrypted drive. And you will have to reinstall Windows.

Regards