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PaulHon
Level 1
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Message 1 of 8
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No boot disk has been detected or the disk hasfailed

HP Recommended
HP Pavilion p6-2320t CTO desktop
Microsoft Windows 10 (64-bit)

HP logo appears then the following message appears

Error: no boot disk has been detected or the disk has failed

 

How do I solved this problem?

Thank you for your time

PaulHon

 

 

7 REPLIES 7
itsmyname
Level 9
5,032 4,948 229 643
Message 2 of 8
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no boot disk has been detected or the disk has failed

 

1. Check that the "data" and "power" cables are securely-connected to the disk-drive, and that the other end of the "data" cable is connected to a SATA port on the motherboard. If you have an "empty" SATA port on the motherboard, move the "data" cable to that port.

 

2. the disk-drive could have "failed". If it has, you'll need to replace the disk-drive, and re-install Windows. Contact HP Support, to see if they can sell you a copy of the HP-modified Windows 10 "Installation Media".

 

3. Take the computer to a local owner/operator computer store, and pay them to do the above work.

 

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Prométhée
Level 16
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Message 3 of 8
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Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this

https://support.hp.com/us-en/product/hp-pavilion-p6-2300-desktop-pc-series/5295969/model/5297218

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

 

You can try several things in order to try to recover your data,

 

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

 

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance




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PaulHon
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Message 4 of 8
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Issue: Either sata 3 cable or hard drive is bad

Repair shop said my sata 3 cable was good. This means my hard drive is bad. Therefore, I need to replace the hard drive

 

 

 

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Prométhée
Level 16
9,565 9,423 970 3,378
Message 5 of 8
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did you try what i say @PaulHon ?


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PaulHon
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Message 6 of 8
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Took hard drive and stackable to compuer repair for verification. He said both were bad. Gave me a  free 10 inch sata cable. Replaced hard drive.Trying to contact HP support to see if they would sell me  a copy  of the HP modified windows 10 installation media. Contacting them is difficult.

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Prométhée
Level 16
9,565 9,423 970 3,378
Message 7 of 8
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hp may not provide a recovery kit if the computer is old
reread my recommendations I indicate practically all the possibilities

you can try this if windows 10 installed

https://www.microsoft.com/fr-fr/software-download/windows10

 


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PaulHon
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Message 8 of 8
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Sata cable and hard drive was bad. Had it confirmed with computer repairman. The boot order did not show hard drive.

Replaced data 3 cable and hard drive. The new hard drive appears in the boot order. Able to do short and long hard drive diagnostic test.

Unable to contact HP support to see if I can buy a copy of the HP-modified Wibdows 10 installation media.

Installation is holding me back

Thank you for your recommendation

 

 

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