(SOLVED) For everyone who is having black screen after login problems

[Danvos]

To LucaT88

After downloading the correct file sp81965.exe , I followed exactly your described steps and all was back as usual.

Booting in 2 sec as before (NVME ssd drive).

Why can't HP advise the user what to do ! They could at least inform their registered customers.

I spent about 5 hours to find the ultimate solution.

Danvos

[tbowden]

zyzx, the HP fix/patch you pointed out work for me. App readiness enabled and boot time is back to normal. Thank you!!

(On page 17 of the posts)

[tbowden]

zyzx, the HP fix/patch you pointed out work for me. App readiness enabled and boot time is back to normal. Thank you!!

(On page 17 of the posts)

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@Zyzx wrote:

After trying in vain to to fix this issue on a brand new Envy 15t laptop, I contacted HP support via both phone and chat but they couldn't help me (they even tried to pawn me off on Microsoft for a remedy).

As it turns out, HP has indeed issued a fix for this but support apparently didn't know about it and I couldn't find it on the support page for my product ...I had to find it by Googling. It is interestingly titled "HP Image Enhancement for System Logon".

I have tried this and YES, it DOES WORK (disabling the App Readiness service did not work on my machine). With this fix, my boot/restart time went from 6-7 minutes to under 30 seconds (my laptop has an SSD drive).

The link is here (SP81965.exe)... Click on the "Download Now" button and follow the prompts.

This fix apparently will work on a large number of models, including:

HP Slimline 260-a0xx Desktop PC
HP Slimline 260-p0xx Desktop PC
HP 460-a0xx Desktop PC
HP 460-p0xx Desktop PC
HP Pavilion 510-a0xx Desktop PC
HP Pavilion 510-p0xx Desktop PC
HP Notebook PC
HP Pavilion 27-a0XX All-in-One PC
HP Pavilion All-in-One PC All-in-One PC
HP Pavilion 24-b0XX All-in-One PC
HP Pavilion 24-a0XX All-in-One PC
HP All-in-One PC All-in-One
HP Pavilion x360 Notebook PC
OMEN X by HP 900-0xx Desktop PC
HP ENVY Notebook PC
HP ENVY m7 Notebook PC
HP Pavilion x360 Convertible Notebook PC
HP Pavilion Wave 600-axxx Desktop
HP Notebook x2 Detachable
HP Pavilion 510-a1xx Desktop PC
HP Pavilion 510-p1xx Desktop PC
HP Slimline 260-a1xx Desktop PC
HP Slimline 260-p1xx Desktop PC
HP Spectre x360 Convertible
HP ENVY x360
HP Pavilion 27-a1XX All-in-One PC
HP Pavilion 24-b1XX All-in-One PC
HP Pavilion 24-a1xx All-in-One PC
HP 34-b0xx All-in-One
HP Stream x360 Convertible PC HP Stream x360 Convertible
HP Notebook HP x360 Covertible PC
HP Stream 11 Pro G3 Notebook PC
HP Pavilion 27-q2XX All-in-One PC
HP Pavilion 27-a2XX All-in-One PC
HP Pavilion 24-b2XX All-in-One PC
HP Pavilion 24-q1XX All-in-One PC
HP Pavilion 24-a2XX All-in-One PC
HP Pavilion Wave 600-a1xx Desktop
OMEN X by HP 900-1xx Desktop PC
HP Pavilion 560-p1xx Desktop PC
HP HP ENVY 750-5xxPC Desktop PC
HP 27-b0xx All-in-One
HP Pavilion 570-p0xx Desktop PC
HP Pavilion 570-a0xx Desktop PC
HP Slimline 270-a0xx Desktop PC
HP Slimline 270-p0xx Desktop PC
HP Pavilion x360 15 Convertible
HP ENVY x360 15m Convertible
HP ENVY x360 15 Convertible
HP Pavilion x360 11m Convertible
HP Pavilion x360 11 Convertible
HP Pavilion x360 14m Convertible
HP Pavilion x360 14 Convertible
OMEN by HP Accelerator xxx-xxx
HP ProOne 440 G3 AiO
HP ProOne 490 G3 AiO
HP ENVY 13
HP ENVY 17
HP ENVY 17m
OMEN X by HP P1XXX Desktop PC
HP 17q Laptop
HP 17g Laptop
HP 17 Laptop
OMEN by HP 15 Laptop PC
OMEN by HP 17 Laptop PC
HP 258 G6 Notebook PC
HP 256 G6 Notebook PC
HP 250 G6 Notebook PC
HP 255 G6 Notebook PC
HP 246 G6 Notebook PC
HP 240 G6 Notebook PC
HP 14 Laptop
HP 245 G6 Notebook PC
HP ENVY 750-6xx Desktop
OMEN by HP 880-0xx Desktop PC
HP Pavilion Wave 600-a2xx Desktop
HP Pavilion 570-a1xx Desktop PC
OMEN X by HP 17 Laptop PC
HP Pavilion 24-x0xx All-in-One PC
HP Pavilion 24-r0xx All-in-One PC
HP Pavilion 27-r0xx All-in-One PC
HP Pavilion 14 Notebook PC
HP Z VR Backpack G1 Workstation
HP ENVY 750-6xx Desktop PC
HP Pavilion Power 580-1xx Desktop
HP Pavilion 17 Laptop
HP Spectre 13 Notebook
HP Pavilion Power 15 Laptop
HP Pavilion 15 Notebook PC
OMEN by HP 880-1xx Desktop PC
HP Stream Laptop
HP Spectre x2

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[FunctionONE]

Resolving the black screen issue caused by Windows 10 update

If you have previously disabled App Readiness

1. Boot the PC
2. Click Start and type Services
3. Open desktop app Services and find App Readiness
4. Open the service and set Startup type to Manual
5. Click Apply and close the window
6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
7. Reboot PC

[minnesotadon]

FunctionONE's fix worked on my Envy x360 when I ran sp81965.exe as an administrator.   Until then it didn't.

[Hkpdoos]

Thank you so much omg. I've been sitting here for 20 minutes trying everything to fix my HP ENVY x360 and getting in touch with Microsoft would take too long due to all the school work I need done. Again, thank you! You're a lifesaver

[andres1267]

thanks, work for my old month envy x360

left the link

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

[John_Rex]

I can vouch for this solution on an HP Pavilion AIO. I experience a very weird crash after which the machine would boot to the login screen successfully but then it went to a black / blank screen after entering the login password. I did one round of restoring to a prior sytem save point and this worked once ... but all reverted to the old behavior after the system was give a little time to update itself. Clearly there is a persistent error of some sort. 

The key was to  is to use CTRL-ALT-DEL from the black screen to bring up Task Manager. Once task manager is opened, go to its File menu and select Run New Task. Enter "services.msc" for the new task, thereby invoking the services control panel widget.

Look in the list of local services for one called "App Readiness." Right click it, chose Properties. 

In the resulting dialog boxes, set Startup Type to disabled. Also, click on Stop in the buttons just below Service status. At this point, Exporer will finally run, the desktop will load, and life will be good.

I agree with others that App Readiness sounds important and at some point probably needs to be re-enabled. But, for tonight I am happy just to be up and running. 

Good luck!

[mdklassen]

>  I can vouch for this solution on an HP Pavilion AIO.

> Look in the list of local services for one called "App Readiness."

The above is the "bypass" -- the message posted just above yours is HP's "solution" to the problem.

[John_Rex]

Oh, you are so right! See below the directions I used to hopefully settle this in a clean way by running the HP fix. The text below is copied from a prior post. All now well on my machine and I wish the same for others!

Resolving the black screen issue caused by Windows 10 update

If you have previously disabled App Readiness

1. Boot the PC
2. Click Start and type Services
3. Open desktop app Services and find App Readiness
4. Open the service and set Startup type to Manual
5. Click Apply and close the window
6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
7. Reboot PC

If you have not disabled App Readiness

1. Boot the PC
2. Wait 15-20 minutes for the boot process to complete and desktop to load
3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
4. Reboot PC