(SOLVED) For everyone who is having black screen after login problems

[theSdev]

---

@Rossyrox wrote:

Tubes, yes yours works but most folk are not competent to complete a clean Windows install and then add the HP bloatware, if they want it.

My TEMPORARY fix is to create a text file (c:\temp\progress.bat - you might need to set explorer to show file extensions) that has in it:

@Echo off

net stop appreadiness

net start appreadiness

exit

I've then used task scheduler to run the batch file (with highest privileges) each time the user logs on.  It's almost seamless but for the black box when the command runs.  I'll stop this task when a fix comes out.

This takes only a few mins even for a novice.  In fact it was faster than my dispute with HP over doing a 3rd factory reset.

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I've gone through all the pages of this forum until now after my 1 week old Spectre x360 got affected by this problem, and this solution seems to be the most elegant and not harmful one (not causing problems for HP apps and no worries for future updates as it runs AppReadiness service again). Thank you Rossyrox for that. Creating a task in task scheduler is easy, just click create a new task in there from right hand sidebar and pay attention to all the options available, namely trigger the batch file on every login and uncheck do it only on AC power. Good luck with this until the fix comes out (hopefully).

p.s: It's pretty sad that there's no formal response from HP on such a widespread issue here 

[BubbaBear]

They have made it so easy today for just about anyone to do a clean install if you can read and then follow on screen directions, its not like the days of ME, 98, 95 and 3.1 where you had to fdisk and all that stuff....myself I prefer it that way, hate these restoration partitions and disks....give me a disk with the OS on it and another with the programs and one with the drivers...wipe the drives slap clean with Zero's and  do it the way you want....problem is with these restoration partition and disks is you could just be installing the problem over and over, mistakes are made and sometimes they arent caught for a long time......I think my problem of doing a clean install with using Windows 10 from microsoft  and having a handfull of HP stuff not working was due to the lack of Visual C++ on this laptop...HP installed a lot of them from 2005 - 2015...most programs and drivers will let ypu know durring the install if you need some Microsoft program for it to work and will also give you the option to download it right then......next time I will have downloaded all the Visual C++ thats on here and keep them on a stick...thats the only thing I can think of that may have screwed me up from doing a clean install with just the Microsoft Win-10 and the HP drivers and programs I wanted to keep...sme of those HP stuff I have no idea what it does or is for and HP's explanation aint no help either....

[EmilyRose23]

I'm using my HP Spectre x360 and I have been having this problem since Friday. Using CTRL+ALT+DELETE to go into my Task Manager and restarting App Readiness has opened my desktop EVERY.SINGLE.TIME. Thank you so much for posting this.

Also I hope HP gets their act together and fixes this

[renw5]

I bought my first ever HP product ( Spectrex360) 3 weeks ago. I have to say, it is only because of people on this forum who generously ( and for free!) shared their knowledge of how to fix this 'black screen fiasco', that I didn't loose my total confidence in this product! Thank you, thank you! While I was waiting for the response from HP support technicians via Twitter, I was able to get the laptop working while following your advice to disable app readiness! The HP tech support adviced me to do the same thing. I also called HP ( on hold for an hour) to voice my dissatisfaction that nowhere on the company's website was this solution listed! I was told, once Microsoft comes out with the permanent fix, it will update automatically without any need on our part to do anything. See below the message I got from tech support.

Thanks for reaching us through our social media support page.

You can follow the below work around to fix the issue.
1. Press the Windows and R key together to open the run command box.
2. Type msconfig and press enter.
3. Go to the services tab and Uncheck or disable App Readiness. 
4. Click on Apply and click on OK.
5. Restart your computer.

Let me know if it worked. 🙂

Regards

Prathap -HP Social Media Tech Support

[Zyzx]

After trying in vain to to fix this issue on a brand new Envy 15t laptop, I contacted HP support via both phone and chat but they couldn't help me (they even tried to pawn me off on Microsoft for a remedy).

As it turns out, HP has indeed issued a fix for this but support apparently didn't know about it and I couldn't find it on the support page for my product ...I had to find it by Googling. It is interestingly titled "HP Image Enhancement for System Logon".

I have tried this and YES, it DOES WORK (disabling the App Readiness service did not work on my machine). With this fix, my boot/restart time went from 6-7 minutes to under 30 seconds (my laptop has an SSD drive).

The link is here (SP81965.exe)... Click on the "Download Now" button and follow the prompts.

This fix apparently will work on a large number of models, including:

HP Slimline 260-a0xx Desktop PC
HP Slimline 260-p0xx Desktop PC
HP 460-a0xx Desktop PC
HP 460-p0xx Desktop PC
HP Pavilion 510-a0xx Desktop PC
HP Pavilion 510-p0xx Desktop PC
HP Notebook PC
HP Pavilion 27-a0XX All-in-One PC
HP Pavilion All-in-One PC All-in-One PC
HP Pavilion 24-b0XX All-in-One PC
HP Pavilion 24-a0XX All-in-One PC
HP All-in-One PC All-in-One
HP Pavilion x360 Notebook PC
OMEN X by HP 900-0xx Desktop PC
HP ENVY Notebook PC
HP ENVY m7 Notebook PC
HP Pavilion x360 Convertible Notebook PC
HP Pavilion Wave 600-axxx Desktop
HP Notebook x2 Detachable
HP Pavilion 510-a1xx Desktop PC
HP Pavilion 510-p1xx Desktop PC
HP Slimline 260-a1xx Desktop PC
HP Slimline 260-p1xx Desktop PC
HP Spectre x360 Convertible
HP ENVY x360
HP Pavilion 27-a1XX All-in-One PC
HP Pavilion 24-b1XX All-in-One PC
HP Pavilion 24-a1xx All-in-One PC
HP 34-b0xx All-in-One
HP Stream x360 Convertible PC HP Stream x360 Convertible
HP Notebook HP x360 Covertible PC
HP Stream 11 Pro G3 Notebook PC
HP Pavilion 27-q2XX All-in-One PC
HP Pavilion 27-a2XX All-in-One PC
HP Pavilion 24-b2XX All-in-One PC
HP Pavilion 24-q1XX All-in-One PC
HP Pavilion 24-a2XX All-in-One PC
HP Pavilion Wave 600-a1xx Desktop
OMEN X by HP 900-1xx Desktop PC
HP Pavilion 560-p1xx Desktop PC
HP HP ENVY 750-5xxPC Desktop PC
HP 27-b0xx All-in-One
HP Pavilion 570-p0xx Desktop PC
HP Pavilion 570-a0xx Desktop PC
HP Slimline 270-a0xx Desktop PC
HP Slimline 270-p0xx Desktop PC
HP Pavilion x360 15 Convertible
HP ENVY x360 15m Convertible
HP ENVY x360 15 Convertible
HP Pavilion x360 11m Convertible
HP Pavilion x360 11 Convertible
HP Pavilion x360 14m Convertible
HP Pavilion x360 14 Convertible
OMEN by HP Accelerator xxx-xxx
HP ProOne 440 G3 AiO
HP ProOne 490 G3 AiO
HP ENVY 13
HP ENVY 17
HP ENVY 17m
OMEN X by HP P1XXX Desktop PC
HP 17q Laptop
HP 17g Laptop
HP 17 Laptop
OMEN by HP 15 Laptop PC
OMEN by HP 17 Laptop PC
HP 258 G6 Notebook PC
HP 256 G6 Notebook PC
HP 250 G6 Notebook PC
HP 255 G6 Notebook PC
HP 246 G6 Notebook PC
HP 240 G6 Notebook PC
HP 14 Laptop
HP 245 G6 Notebook PC
HP ENVY 750-6xx Desktop
OMEN by HP 880-0xx Desktop PC
HP Pavilion Wave 600-a2xx Desktop
HP Pavilion 570-a1xx Desktop PC
OMEN X by HP 17 Laptop PC
HP Pavilion 24-x0xx All-in-One PC
HP Pavilion 24-r0xx All-in-One PC
HP Pavilion 27-r0xx All-in-One PC
HP Pavilion 14 Notebook PC
HP Z VR Backpack G1 Workstation
HP ENVY 750-6xx Desktop PC
HP Pavilion Power 580-1xx Desktop
HP Pavilion 17 Laptop
HP Spectre 13 Notebook
HP Pavilion Power 15 Laptop
HP Pavilion 15 Notebook PC
OMEN by HP 880-1xx Desktop PC
HP Stream Laptop
HP Spectre x2

[Zyzx]

After trying in vain to to fix this issue on a brand new Envy 15t laptop, I contacted HP support via both phone and chat but they couldn't help me (they even tried to pawn me off on Microsoft for a remedy).

As it turns out, HP has indeed issued a fix for this but support apparently didn't know about it and I couldn't find it on the support page for my product ...I had to find it by Googling. It is interestingly titled "HP Image Enhancement for System Logon".

I have tried this and YES, it DOES WORK (disabling the App Readiness service did not work on my machine). With this fix, my boot/restart time went from 6-7 minutes to under 30 seconds (my laptop has an SSD drive).

The link is here (SP81965.exe)... Click on the "Download Now" button and follow the prompts.

This fix apparently will work on a large number of models, including:

HP Slimline 260-a0xx Desktop PC
HP Slimline 260-p0xx Desktop PC
HP 460-a0xx Desktop PC
HP 460-p0xx Desktop PC
HP Pavilion 510-a0xx Desktop PC
HP Pavilion 510-p0xx Desktop PC
HP Notebook PC
HP Pavilion 27-a0XX All-in-One PC
HP Pavilion All-in-One PC All-in-One PC
HP Pavilion 24-b0XX All-in-One PC
HP Pavilion 24-a0XX All-in-One PC
HP All-in-One PC All-in-One
HP Pavilion x360 Notebook PC
OMEN X by HP 900-0xx Desktop PC
HP ENVY Notebook PC
HP ENVY m7 Notebook PC
HP Pavilion x360 Convertible Notebook PC
HP Pavilion Wave 600-axxx Desktop
HP Notebook x2 Detachable
HP Pavilion 510-a1xx Desktop PC
HP Pavilion 510-p1xx Desktop PC
HP Slimline 260-a1xx Desktop PC
HP Slimline 260-p1xx Desktop PC
HP Spectre x360 Convertible
HP ENVY x360
HP Pavilion 27-a1XX All-in-One PC
HP Pavilion 24-b1XX All-in-One PC
HP Pavilion 24-a1xx All-in-One PC
HP 34-b0xx All-in-One
HP Stream x360 Convertible PC HP Stream x360 Convertible
HP Notebook HP x360 Covertible PC
HP Stream 11 Pro G3 Notebook PC
HP Pavilion 27-q2XX All-in-One PC
HP Pavilion 27-a2XX All-in-One PC
HP Pavilion 24-b2XX All-in-One PC
HP Pavilion 24-q1XX All-in-One PC
HP Pavilion 24-a2XX All-in-One PC
HP Pavilion Wave 600-a1xx Desktop
OMEN X by HP 900-1xx Desktop PC
HP Pavilion 560-p1xx Desktop PC
HP HP ENVY 750-5xxPC Desktop PC
HP 27-b0xx All-in-One
HP Pavilion 570-p0xx Desktop PC
HP Pavilion 570-a0xx Desktop PC
HP Slimline 270-a0xx Desktop PC
HP Slimline 270-p0xx Desktop PC
HP Pavilion x360 15 Convertible
HP ENVY x360 15m Convertible
HP ENVY x360 15 Convertible
HP Pavilion x360 11m Convertible
HP Pavilion x360 11 Convertible
HP Pavilion x360 14m Convertible
HP Pavilion x360 14 Convertible
OMEN by HP Accelerator xxx-xxx
HP ProOne 440 G3 AiO
HP ProOne 490 G3 AiO
HP ENVY 13
HP ENVY 17
HP ENVY 17m
OMEN X by HP P1XXX Desktop PC
HP 17q Laptop
HP 17g Laptop
HP 17 Laptop
OMEN by HP 15 Laptop PC
OMEN by HP 17 Laptop PC
HP 258 G6 Notebook PC
HP 256 G6 Notebook PC
HP 250 G6 Notebook PC
HP 255 G6 Notebook PC
HP 246 G6 Notebook PC
HP 240 G6 Notebook PC
HP 14 Laptop
HP 245 G6 Notebook PC
HP ENVY 750-6xx Desktop
OMEN by HP 880-0xx Desktop PC
HP Pavilion Wave 600-a2xx Desktop
HP Pavilion 570-a1xx Desktop PC
OMEN X by HP 17 Laptop PC
HP Pavilion 24-x0xx All-in-One PC
HP Pavilion 24-r0xx All-in-One PC
HP Pavilion 27-r0xx All-in-One PC
HP Pavilion 14 Notebook PC
HP Z VR Backpack G1 Workstation
HP ENVY 750-6xx Desktop PC
HP Pavilion Power 580-1xx Desktop
HP Pavilion 17 Laptop
HP Spectre 13 Notebook
HP Pavilion Power 15 Laptop
HP Pavilion 15 Notebook PC
OMEN by HP 880-1xx Desktop PC
HP Stream Laptop
HP Spectre x2

[mdklassen]

@Zyzx -- you have found the same update that was already posted on this thread, yesterday:

> ‎09-16-2017 12:40 PM 
> I found this, is it the good fix ?
> https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-870-200/13687063/model/1645016...

Also, see: http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.html   for "release notes".

[Babs125]

The SP81965 patch worked on my Spectre X360 all in one. Why hasn't HP made this easier to find.

[duncan-W]

I've only just found this forum, after having the blank screen problem on my new HP Spectre x360.  It occurred after the 1703 update (Windows 10 Home Edition 64-bit).  I rolled back twice confirming that it was okay prior to the update, but not after the update.  Logging in to Windows was taking 7.5 minutes.  I wasn't aware of the App Readiness service.  I spent a day intensively investigating options, before downloading the Windows 1703 Media update from Microsoft and doing a Clean Install.  I then had to reinstall my apps, but being a new laptop I had not yet installed much so it wasn't a huge job.  Operation has been reliable with the new 1703 installation, and I haven't re-installed the HP Jumpstart bloatware.  Very disappointed with HP.

[pulpfxn]

Problem has been solved on my HP Envy 13 using the HP Image Enhancement for System Logon (sp81965) and desktop appears as quickly as expected with App Readiness re-enabled. I will however note that the update/fix does not appear on HP Support Assistant.

Thank you to RolfHardi for the initial workaround and the community in general for helping to publicise this.