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ozdial
Level 2
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Message 1 of 4
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Solved!

USB type c firmware update failed- onboard PD front1

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HP 600 ProDesk G3 SFF, i7-7700
Microsoft Windows 10 (64-bit)

I get this message on every boot. 

Please provide simple instructions on how to stop it. Thanks.

 

20180527_101654.jpg

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ozdial
Author
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This error appears to have happened because BitLocker turned itself on encrypting my hard drive. Even though I turned BitLocker off, it still is preventing this update.

 

I entered the BIOS setup by pressing F10 continuously.

I chose to update BIOS via HP website.

It suspended BitLocker (which has never actually been turned on by me) and did not ask for a password.

It updated BIOS to version 2.16.

Computer now boots normally. I suspect it will happen again during an update.

 

I was not able to update BIOS using HPBIOSUPDREC utility, or install SoftPac  Download Manager.

 

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Clément_2000
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Hi,

Why did you do that ???

Can you boot your computer ?

If yes, does the USB-C port(s) still work properly ?

Try reupdating the previous frimware.

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ozdial
Author
Level 2
6 4 2 0
Message 3 of 4
Flag Post
HP Recommended

This error appears to have happened because BitLocker turned itself on encrypting my hard drive. Even though I turned BitLocker off, it still is preventing this update.

 

I entered the BIOS setup by pressing F10 continuously.

I chose to update BIOS via HP website.

It suspended BitLocker (which has never actually been turned on by me) and did not ask for a password.

It updated BIOS to version 2.16.

Computer now boots normally. I suspect it will happen again during an update.

 

I was not able to update BIOS using HPBIOSUPDREC utility, or install SoftPac  Download Manager.

 

View solution in original post

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Clément_2000
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Well, I'm happy you managed to fix it.

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