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‎05-26-2018 11:24 PM

HP Recommended
Product: HP 600 ProDesk G3 SFF, i7-7700
Operating System: Microsoft Windows 10 (64-bit)

I get this message on every boot. 

Please provide simple instructions on how to stop it. Thanks.

 

20180527_101654.jpg

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2018 02:24 AM

HP Recommended

This error appears to have happened because BitLocker turned itself on encrypting my hard drive. Even though I turned BitLocker off, it still is preventing this update.

 

I entered the BIOS setup by pressing F10 continuously.

I chose to update BIOS via HP website.

It suspended BitLocker (which has never actually been turned on by me) and did not ask for a password.

It updated BIOS to version 2.16.

Computer now boots normally. I suspect it will happen again during an update.

 

I was not able to update BIOS using HPBIOSUPDREC utility, or install SoftPac  Download Manager.

 

View solution in original post

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3 REPLIES 3

‎05-28-2018 04:57 AM

HP Recommended

Hi,

Why did you do that ???

Can you boot your computer ?

If yes, does the USB-C port(s) still work properly ?

Try reupdating the previous frimware.

Was this reply helpful? Yes No

‎06-04-2018 02:24 AM

HP Recommended

This error appears to have happened because BitLocker turned itself on encrypting my hard drive. Even though I turned BitLocker off, it still is preventing this update.

 

I entered the BIOS setup by pressing F10 continuously.

I chose to update BIOS via HP website.

It suspended BitLocker (which has never actually been turned on by me) and did not ask for a password.

It updated BIOS to version 2.16.

Computer now boots normally. I suspect it will happen again during an update.

 

I was not able to update BIOS using HPBIOSUPDREC utility, or install SoftPac  Download Manager.

 

Was this reply helpful? Yes No

‎06-04-2018 12:21 PM

HP Recommended

Well, I'm happy you managed to fix it.

Was this reply helpful? Yes No
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