• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-14-2019 07:19 PM

HP Recommended
Product: pavillion P7-1534
Operating System: Microsoft Windows 10 (64-bit)

After a recent update to Windows 10  I am unable to wake the display from sleep mode.  Powering off and on several times will sometimes get it up and running.  It is like the HD never starts to Boot.  Ran hp diagnostics and everything came up passed.  System has occasionally not responded to keyboard clicks to wake display

1 REPLY 1

‎10-14-2019 07:58 PM - edited ‎10-14-2019 08:07 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This symptom is usually caused by a driver problem unless Power settings have been modified.

 

Do you know the specific Windows Update which has caused this problem? Uninstall the update. This is a work around but you have limited options.

 

Your PC is circa 2013. HP is not supporting Windows 10 on your PC and is not providing Windows 10 drivers for your PC.

 

So you must rely on Microsoft to provide currents drivers for system stability.

 

Check Windows 10 Update for driver updates.

 

Regards

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.