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HP Recommended
pavilion a6422.me
Microsoft Windows 7 (32-bit)

HP Desktop PCs - Logo Startup Screen is Missing in my computer HP and Compaq Desktop PCs - Logo Startup Screen is Missing

 
This information applies to HP or Compaq desktop computers.
The computer might be faster than the monitor warm-up time. To see the logo screens and the information displayed at this time, turn on the monitor a few seconds before you turn on the computer. If the logo screen does not display after 3 three seconds, press CTRL + ALT + DEL to quickly restart the computer and resend the screen information to the monitor.
Also, the HP or Compaq logo screen does not display when the computer starts. Instead, an MS-DOS screen with system information displays.
Follow these steps to enable or disable the HP or Compaq logo screen:
  1. Restart the computer.
  2. If your computer came with Vista or later, press F10 repeatedly to enter the system BIOS screen.
    If your computer came with XP or earlier, press F1 repeatedly to enter the system BIOS screen.
  3. Select the Boot section using the right arrow key.
  4. Select Boot-time Diagnostic Screen using the up and down arrow keys.
  5. Press Enter to select boot-time diagnostic.
  6. Select Disabled to show the logo screen or select Enabled to remove the logo screen and display diagnostics.
  7. Press Enter.
  8. Press F10, and then press Enter to save the changes and exit the system BIOS.
    The start up screen has been enabled.

 

       Nothing changed in the device still appears Logo Startup Screen is Missing

 

 

please help me

 

Ayman

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Ayman1976

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the logo at startup screen is missing,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

To verify, are you referring to the HP logo or the Windows logo that appears after the HP logo?

And why exactly do you need this logo?

 

While you respond to that, here's what you need to know:

If the PC is booting into windows, you may want to ensure the below settings are active under the system configuration:

  • Use the following keys: Windows+R, on the run command Type - msconfig,
  • Then ensure the "normal startup" is selected under the General tab.
  • change the timeout to 25 seconds under the boot tab, click apply and ok.

This is how the window would look before changing:

 

 

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

7 REPLIES 7
HP Recommended

@Ayman1976

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the logo at startup screen is missing,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

To verify, are you referring to the HP logo or the Windows logo that appears after the HP logo?

And why exactly do you need this logo?

 

While you respond to that, here's what you need to know:

If the PC is booting into windows, you may want to ensure the below settings are active under the system configuration:

  • Use the following keys: Windows+R, on the run command Type - msconfig,
  • Then ensure the "normal startup" is selected under the General tab.
  • change the timeout to 25 seconds under the boot tab, click apply and ok.

This is how the window would look before changing:

 

 

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

> Nothing changed in the device still appears Logo Startup Screen is Missing . please help me .

 

Can you help us?

 

Do you have a smart-phone that can record a short video?

 

If so, turn your monitor on, point the camera at the monitor, start recording, and then turn the computer on.

Stop recording, to keep the video as short as possible. Upload the video here.

 

Or, upload it to YouTube, and tell us the URL that YouTube assigns to your video.

 

Then, we can see what you are seeing.

 

 

HP Recommended

 

Thanks for the help .... Problem is when you run the device did not appear company logo, which shows F10, F11 and F9
hp-bios-boot-screen-5169226.jpgThe device works fine but the company logo on the BIOS disappeared
HP Recommended

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HP Recommended

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HP Recommended

 

What is the solution to the problem? So far there is no solution?!!!!!!!!!!!
HP Recommended

> What is the solution to the problem? So far there is no solution ?!

 

Enter BIOS SETUP.

 

There is an option to display either that black/white "diagnostics" screen, or to display the "splash" screen.

Reset that option.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.