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Nelly16
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what should i do if my screen says preparing automatic repair ?

HP Recommended
HP 14-df0018wm
Microsoft Windows 10 in S Mode

i was on my computer and everything stopped working so i shut my computer as always and open it back up when i opened it back up it had a black screen with the hp logo saying "preparing automatic repair" i turned it off but it was still there. im not sure what to do.

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Prométhée
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hi

do the full tests
in case of error code indicated here

HP PCs - Testing for Hardware Failures | HP® Customer Support


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itsmyname
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Restart your computer. If it shows "starting automatic repair", that is good. Let it continue, for up to 2 hours -- the larger the capacity of your disk-drive, the longer it will take to "repair" the installed Windows software. 

 

Even if the "hardware" tests are OK, you might have a "software" problem that the "repair" will try to fix.

 

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Nelly16
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what if the test isnt okay? because i have 1 problem and supposedly its storage but i have over enough. another thing is its been saying "preparing automatic repair" since last night. is this a good thing or not?

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itsmyname
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If the hardware test shows a problem with "storage", then it is your disk-drive that is failing to read/write correctly.

 

No, it is not good that it is stuck on "preparing", rather than showing you the "automatic repair" screen.

 

It is possible that your disk-drive is failing, and needs to be replaced. You'll need to install Windows on the new and "empty" disk-drive.

 

In the case of a failing disk-drive, STOP trying to use it, while it still has a little "life" remaining. Purchase a new disk-drive, install Windows onto it. Connect the old disk-drive as a "secondary" disk-drive, and see if there is enough remaining "life" to copy all your personal files from it onto the new disk-drive.

 

 

 

 

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Nelly16
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Thank you ill try and  find one but can i do it on a hard drive?

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Prométhée
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thx @itsmyname 

 

@Nelly16 

"what if the test isnt okay? because i have 1 problem and supposedly its storage but i have over enough. another thing is its been saying "preparing automatic repair" since last night. is this a good thing or not?"

 

I asked you to give the error code in case of problem, you don't have one?
IF it is the hard drive that is hs, follow this :

(macro auto ]
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)


You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance


is it this one ?

https://support.hp.com/us-en/product/hp-14-df0000-laptop-pc/23201152/model/29483199

Maintenance and Service Guide

 

 




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