-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Re: Are two fans supposed to work on the HP ENVY Desktop - T...

Create an account on the HP Community to personalize your profile and ask a question
11-26-2020 12:34 PM
Hello
Today I noticed a sort of 'heat or warm' smell from the PC. Not burning - but a sort of heat smell. Anyhow I felt the top and it was warm - not really hot but warm. I dont know if it is always warm or not. So I started to wonder if the fan was working - it is always very quite, so I checked the back and there are two fans. One at the top-the other at the bottom. The top one started to spin as soon as the PC was turned on - the one at the bottom did not move.
So is it supposed to work?
Thanks.
Oh and before you ask - there was no sign of dust - I didnt remove the case - but the PC is only 8 months old.
Keith
12-06-2020 04:08 PM
I reviewed your post and I understand that one of the fans is not working on your computer and the computer is overheating.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-08-2020 05:54 AM
Yes, it is supposed to work. Can you check whether the fan is connected to the motherboard?
Cheers!
The_Fossette
I am an HP Employee
12-08-2020 11:44 AM
No - as that would involve removing the cover. If you are saying the computer is faulty - as the fan does not work, than I will take it to Currys. I wanted to make sure it does not just come on if it gets too hot, as the other fan does work.
12-09-2020 06:35 AM
I recommend you contact support and they will assist you with the available service options for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee
12-10-2020 06:39 AM
Thank you for the update.
Do let me know if you need further assistance.
Cheers!
The_Fossette
I am an HP Employee