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Silverwood
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Are two fans supposed to work on the HP ENVY Desktop - TE01-0005na

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HP ENVY Desktop - TE01-0005na
Microsoft Windows 10 (64-bit)

Hello

Today I noticed a sort of 'heat or warm' smell from the PC. Not burning - but a sort of heat smell. Anyhow I felt the top and it was warm - not really hot but warm. I dont know if it is always warm or not. So I started to wonder if the fan was working - it is always very quite, so I checked the back and there are two fans. One at the top-the other at the bottom. The top one started to spin as soon as the PC was turned on - the one at the bottom did not move.

So is it supposed to work?

Thanks.

Oh and before you ask - there was no sign of dust - I didnt remove the case - but the PC is only 8 months old.

 

Keith

7 REPLIES 7
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 8
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@Silverwood

 

I reviewed your post and I understand that one of the fans is not working on your computer and the computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Silverwood
Author
Level 2
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Message 3 of 8
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Done all that.

So to be clear - there are two fans at the rear - and they are both supposed to work?

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
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@Silverwood

 

Yes, it is supposed to work. Can you check whether the fan is connected to the motherboard?

 

Cheers!

The_Fossette
I am an HP Employee

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Silverwood
Author
Level 2
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Message 5 of 8
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No - as that would involve removing the cover. If you are saying the computer is faulty - as the fan does not work, than I will take it to Currys. I wanted to make sure it does not just come on if it gets too hot, as the other fan does work.

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The_Fossette
HP Support Agent
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Message 6 of 8
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@Silverwood

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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Silverwood
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For your info for the future - where a computer is bought from Currys in the Uk - HP do not support it. You have to go back to Currys. As I have found out. But thanks anyhow.

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The_Fossette
HP Support Agent
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@Silverwood

 

Thank you for the update.

 

Do let me know if you need further assistance.

 

Cheers!

The_Fossette
I am an HP Employee

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