cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
TrevorMc
Level 2
10 3 3 0
Message 1 of 2
138
Flag Post

Solved!

CD-ROM not burning disks

HP Recommended
HP Pavilion 550-154na desktop pc
Microsoft Windows 10 (64-bit)

DVD/CD drive has stopped burning disks. HP diagnostics indicate possibility of hardware failure, giving code 90F21Q-80PAAV-X87T61-6HHX03. Would fit a new drive but also see current discussions on Microsoft pages suggesting problems with GUD0N drives due to Microsoft updates. Is there a way I can confirm if this is down to hardware or software? Thanks so much.

1 ACCEPTED SOLUTION

Accepted Solutions
TrevorMc
Author
Level 2
10 3 3 0
Message 2 of 2
Flag Post
HP Recommended

Decided the best way was to replace the DVD drive & see. Direct replacement doesn't seem to be available but sourced a GUD0N drive on Amazon, just needed to swap the bezel. Seems to be working fine now.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
TrevorMc
Author
Level 2
10 3 3 0
Message 2 of 2
Flag Post
HP Recommended

Decided the best way was to replace the DVD drive & see. Direct replacement doesn't seem to be available but sourced a GUD0N drive on Amazon, just needed to swap the bezel. Seems to be working fine now.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation