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TrevorMc
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Solved!

CD-ROM not burning disks

‎12-18-2020 09:53 AM

HP Recommended
Product: HP Pavilion 550-154na desktop pc
Operating System: Microsoft Windows 10 (64-bit)

DVD/CD drive has stopped burning disks. HP diagnostics indicate possibility of hardware failure, giving code 90F21Q-80PAAV-X87T61-6HHX03. Would fit a new drive but also see current discussions on Microsoft pages suggesting problems with GUD0N drives due to Microsoft updates. Is there a way I can confirm if this is down to hardware or software? Thanks so much.

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TrevorMc
Author
Level 2
10 3 3 0
Message 2 of 2
Flag Post

‎12-27-2020 05:42 AM

HP Recommended

Decided the best way was to replace the DVD drive & see. Direct replacement doesn't seem to be available but sourced a GUD0N drive on Amazon, just needed to swap the bezel. Seems to be working fine now.

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TrevorMc
Author
Level 2
10 3 3 0
Message 2 of 2
Flag Post

‎12-27-2020 05:42 AM

HP Recommended

Decided the best way was to replace the DVD drive & see. Direct replacement doesn't seem to be available but sourced a GUD0N drive on Amazon, just needed to swap the bezel. Seems to be working fine now.

Was this reply helpful? Yes No
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