Cannot get hard ware repaired under warranty

[PhilBJSPC]

The power supply on the 290 G2 I have has died. It still has  six months left under HP warranty which has onsite support. On the services page I click on "contact support agent" in order to talk to someone about getting the device repaired here. However after clicking on the contact button I get a page saying "This product is no longer serviced by HP. You may search for possible solutions on this support website." and to the right of this message there is a box that says that my warranty status is "Active: Covered under Manufacturer warranty ,  6 months remaining". This page is giving me very mixed messages. To me it is saying that this HP 290 G2 Microtower is not covered under HP warranty but it is covered under the manufacturer warranty. If HP did not make this PC who did and how do I get in contact with them?

[erico]

I will ask a Moderator to escalate your issue.

[kevin-t · Accepted solution]

@PhilBJSPC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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