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‎04-06-2017 08:48 PM

HP Recommended
Product: Hp envy 700-215xt
Operating System: Microsoft Windows 7 (32-bit)
I'm trying to find the network controller driver. I search and couldn't find it. Can someone help? Thanks
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Accepted Solutions

‎04-12-2017 03:00 AM

HP Recommended

The following HP Driver for the Broadcom BCM43142  should be what you need.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_133353_1#tab3


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16 REPLIES 16

‎04-07-2017 05:55 AM - edited ‎04-07-2017 05:58 AM

HP Recommended

 

 

It is one of the Broadcom or Realtek NIC drivers located at the folowing HP web document in the Driver-Network section

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-700-200-desktop-pc-series/5399651/model/666...


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‎04-07-2017 06:57 AM

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When I open link it doesn't have the option of 32bit. Can I use the 64 bit?
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‎04-07-2017 08:06 AM

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Go ahead and try it. It will either work or it won't.

 

Have you identified which LAN adapter is installed in yours yet?


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‎04-07-2017 08:36 AM

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I'm not sure if I know how to check it.
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‎04-07-2017 08:57 AM

HP Recommended

Use the Device Manager.

 

In the Network adapter section, the network adapter should be present.


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‎04-07-2017 09:21 AM

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Ok when I get home I will do both things you mention. Thanks
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‎04-07-2017 02:47 PM

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I try downloading the driver and it didn't work. i open device manager  network adapters. what am i supposed to be looking for?

 

 

 

 

 

 

 

 

 

 

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‎04-07-2017 05:05 PM - edited ‎04-07-2017 05:09 PM

HP Recommended

I have attached an image to this post. It shows the Device Manager. This one is Windows 10, but the Windows 7 Device Manager just looks a little more modern. I have pointed out the network adapter section.  Click on the arrow next to it to expand the same section in yours.

 

In my device manager there are two adapters, The Intel network controller, which is an LAN adapter andd the ASUS wireless adapter. 

 

You can also use the snippping tool to capture an image, post it in your thread so I can see what you are seein.

 

You can also invoke the BIOS with a F10 keystroke whgile powering up to see if in the system information tab there is an FCCID there. Post it here.

 

 

 


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‎04-09-2017 05:51 PM

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Capture.PNG

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