cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
AuntieKay
New member
1 0 0 0
Message 1 of 2
200
Flag Post

Care Package Registration

HP Recommended
HP Desktop - M01-F0024
Microsoft Windows 10 (64-bit)

Not sure if this is the right place, but I don't see anywhere else to ask about extension of my warranty with purchasing a care package.  Anyway, my warranty was just up June 28th, 2021.  Before expiration on June 21, I purchased a 3yr care package extension of that warranty and have no idea how I register my device under that new extension.  I got an email confirming the purchase, but no where do or can I find info on registering my device under the new warranty.  My HP assistant keeps telling my warrant has expired.  How do I fix this or who do I need to contact?  Any help would be appreciated.

1 REPLY 1
Dragon-Fur
Level 16
Level 16
37,068 22,052 3,442 12,407
Message 2 of 2
Flag Post
HP Recommended

@AuntieKay 

 

Welcome to the HP Community.

 

You should (ought to) be able to Register your Care Pack online.

Try that.

If it does not work at all, we can forward a request for review and to have the issue sorted.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

>>> Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

 

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation