Envy 4500 won't print

[Joedgleaf]

I don't have any color ink in it but I do have a full brand new black cartridge and I was using a half full black cartridge but it won't print I have tried all the steps in troubleshooting

[Garp_senchau]

@Joedgleaf, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy 4500 printer is not printing even though you have a full black cartridge and are trying to print in black, you can try the following steps to troubleshoot the issue:

Check Cartridge Installation:

• Ensure that the black ink cartridge is properly installed. Open the ink cartridge access door and verify that the cartridge clicks into place correctly.

Verify Ink Levels:

• Check the printer's display or use the HP software on your computer to confirm that the printer recognizes the new black cartridge and confirms it's full.

Printer Settings:

• Make sure your printer settings on the computer are set to print using the black ink cartridge. This can usually be adjusted in the print settings by selecting grayscale or black-and-white printing.

Run a Print Test:

• Use the printer's menu or software tools to run a print test or diagnostic page. This can help determine if there is an issue with the cartridge or the printer itself.

Clean Printhead:

• The printhead may be clogged. Locate the cleaning function in your printer's maintenance menu to clean and prime the printhead. This can often resolve issues where new cartridges are not printing properly.

Reset the Printer:

• Turn off the printer and unplug it from the power source for about a minute. Plug it back in and turn it on to see if the issue persists.

Firmware Update:

• Check for any firmware updates available for your printer model. Installing the latest firmware can fix known issues and improve printer performance.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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