Graphics card wont work

Dinero · ‎02-25-2021

I have a amd radeon rx 570 but I do not know what I should do to get it to work it needs an 8 pin and I dont know if I need an adapter or not I have an Erica2 Motherboard every adapter i bought doesn't work i need help.

TEJ1602 · ‎03-02-2021

@Dinero, Welcome to HP Support Community!

The supported graphics card is AMD Radeon™ RX Vega 11 Graphics as tested by HP.

If you'd want to upgrade with a different graphics card, I'd suggest you contact HP Support in your region for assistance or you can also take it to the nearby service center.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

wb2001 · ‎03-02-2021

@Dinero

The PSU in that series HP is uniquely designed unit. See examples:

https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Power-Supply-Cross-Reference-for-specific-model...

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