HP EX950 M.2 2 TB Solid State Drive (SSD) - Warranty Registration

[Illmatic662]

Hello Team,

I just recently purchased the HP EX950 M.2 2 TB Solid State Drive HP EX950 M.2 2 TB Solid State from Amazon, and when I try to register the product it does get registered but in Warranty Status it says:

"Warranty status: Unspecified - Check warranty status"

When I click on Check Warranty Status and put in the Serial Number again, at this point it states:

"We are unable to determine your warranty status for the product and serial number provided.

Please return to the product information page and verify the numbers provided or try again later."

I bought the item from Amazon so I know it should be fine, who do I need to reach out to so that they can get this product warranty information to show? This item comes with a 5 year warranty, so I want to make sure that I'm taking advantage of this before I start using the product, thank you.

[Riddle_Decipher]

@Illmatic662 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.