06-21-2020 01:58 PM
I ordered a PSU from the Parts Store on June 11th with expedited delivery. The order was opened the next day and has since been in "your order is being processed" limbo. I have checked to see if the part I ordered was in stock several times since I made my order, and it has been in stock every time. Initially, the estimated ship date was June 15th. I thought this to be a bit tardy for expedited but passed it off under the presumption that COVID somehow caused a delay. By June 15th, the estimated shipping date was pushed back to June 30th, then to July 15th, and now it is sitting at July 31st. In the past week or so I have called HP tech support and the sales team several times. One time, the person who answered my call said she contacted the shipping people and they would send me an email explaining the problem - I never received the email, and the shipping date became July 31st the next day. My recent call had me redirected to send an email to email@example.com, I sent the email explaining my troubles two or three days ago - no reply. I'm unsure what the problem may be, perhaps some kind of system failure or my order was, for all intents and purposes, lost. All the same, I hope you guys can help rectify the problem, whatever it may be.
TL;DR: Ordered an in stock part on June 11th with expedited shipping; estimated shipping date has been continuously pushed back to July 31st. Contacted HP several times to no avail.
06-21-2020 02:04 PM
I would guess the whole "world crisis" is getting in the way of the shipment.
So many things are not working as we expect (or used to expect).
That said, and without having any way to force the delivery...
- I have submitted a request that someone take a look.
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07-01-2020 04:16 PM
I do understand your desire to upgrade from the stock 180W unit to the 400W PSU. I have fielded most of those inquiries, and linked the part numbers to many individuals. Sadly, inventory must be low. There is another part # that is available, but it ranges from $120 - $150. It is 942332-001.
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07-01-2020 05:27 PM - edited 07-01-2020 05:28 PM
Although, I'll need some private information from you in order to create a case for you.
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07-03-2020 09:34 PM
So I just received another message that the delivery date is now August 30th. Forget it, I am cancelling this order and never buying another HP again. I'm done, and no need to escalate, but thank you trying to help.
07-05-2020 10:49 AM
@AKreviews As I mentioned in our last conversation, the delay is most likely due to the pandemic affected areas, although, I respect your decision as you are free to do as you please, if you need any help with the same or if you choose to change your mind, we'll be happy to help!
Take care and have a good day, ahead.
I am an HP Employee