HP SSD EX920 1TB 100% constant usage. Need replacement

[jarjarshaq]

I have a EX920 m.2 1tb ssd. I have the serial number but the "Add a product" won't recognize it. The disk is at 100% usage constantly making boots take a long time. The system stays unusable as long as the disk is at 100% use. I tried all of the following:

1. Windows update.

2. Booting into Safe Mode.

3. Deactivating all Startup Services/Programs.

2. Windows recommended solution offered on their official community: https://answers.microsoft.com/en-us/windows/forum/all/100-disk-usage-on-windows-10/17e3aa7e-4a2a-492...
3. Checking the m2 was correctly seated.

4. Manually trim'ing the disk, as well as ensuring that it was regularly scheduled.

5. Check Crystal Disk Info for drive health.

Nothing helps. I need to RMA this product. Thanks.

[A_Gayathri]

Hi @jarjarshaq,

Welcome to the HP Support Community

I understand you are facing an issue with your HP SSD EX920 1TB 100% constant usage. Need replacement  Not to worry I will help you to get a resolution to resolve the issue.

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lxyrylle]

Hello I am having the same issue as the original post. I will also need to RMA this product and having the same issue that the S/N that I am inputting is not being taken by the website. 

Before posting this, I've also taken the same troubleshooting steps and more to no avail.