HP SSD FX900 Pro warranty support

[_jmw_]

Where does one find HP SSD FX900 Pro warranty support?

I can't even find an SSD anywhere on the HP site.

All SN/PN queries come back that it can't find it.

Thanks, Joe

[Garp_senchau]

@_jmw_,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Where did you purchase it? If you can confirm where you bought the SSD (for example, from HP directly or a third-party retailer), that could help narrow down the support options. 

Try these steps for warranty checks:

• Please check this document and follow the steps to raise the warranty dispute: 
  • https://support.hp.com/hk-en/document/ish_2534210-1364541-16 
• Also please refer to the below link to check the warranty status. 
  • https://support.hp.com/in-en/check-warranty 

Support Options:

• If you purchased from a third-party retailer (like Amazon or Best Buy), you may need to contact them for warranty issues if it's outside of HP's official system.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[_jmw_]

Thanks for the reply.

It was purchased from the HP store on Amazon. Amazon has a 30-day return window on "electronics" to cover DOA, etc.

It is an FX900 Pro M,2 4TB SSD.

It was purchased in July 2024 and has a 5-year warranty.  The warranty is useless as HP DOESN'T stand behind it.

Going to the 2nd link below to check the warranty doesn't support SSDs, or as it appears, any device that doesn't use the 10-characther serial number format used on HP printers and computers.  This SSD uses a 15-character SN. 

Calling support gets one into the same loop with an "invalid" SN as it is not 10-characters long. Can't get past the robot to talk to a person.

From the warranty screen.

-----

We were unable to match your product based on the information provided

One or more of the following pieces of information you submitted is incorrect. Please review this information and correct any errors.

1. Country of purchase: Verify that your product was purchased in the country selected
2. Serial Number: Verify that your serial number is entered correctly

-----

Input her was US and 15-character SN.

Nowhere on the HP site have I found any mention, never mind warranty information, about SSDs, other than the HP Hong Kong store which the site took me to when I searched for "SSD" from the "Seach HP Support" query.

This brings me to believe that HP sells but does NOT support or replace SSDs. 

Why does HP say it has a 5-year limited warranty?

NOT a good way to run a business.

_jmw_

[Garp_senchau]

@_jmw_,

We understand your concern, and we suggest you contact the authorized service provider to help you with the warranty coverage of this device.

Here is the link to identify the nearest authorized center: HP® Service Center Locator - United States | HP® Support

I hope this helps,

Regards,