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‎10-31-2020 01:33 PM

HP Recommended
Product: HP Envy Recline

It will not boot it goes to a blue screen that's says smart hard drive error. It says Hard disk 1 (301) F2 - System diagnostics and enter to continue set up. When u press enter it ask you to press F1 to boot. That's on a black screen that says 1720 - smart hard drive detects imminent failure. Failing drive : satao failing attribute: # B8.  We do that and it goes back to blue screen again. Help please it won't boot up.

2 REPLIES 2

‎10-31-2020 02:11 PM

HP Recommended

@Peaches_50 

It means you will have to get the hard drive device replaced.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎10-31-2020 02:14 PM

HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

 

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 

Using the HP Cloud Recovery Tool (Windows 10, 7)

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