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- Install an SSD card and it burns out on startup

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11-26-2025 02:17 PM
Good day eveyrone,
I am wanting to install an SSD card in my laptop. When I received the card I installed
it. On power up the SSD card burnt out and all the magic smoke came out. I thought that I may have
received a bad card so I bought another one. I installed the replacement and again, on power up
the card burnt out and all the magic smoke came with it. What am I doing wrong? Is there something
that I need to change before I power it up? I thank you for any and all help.
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