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Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Good day eveyrone,

           I am wanting to install an SSD card in my laptop. When I received the card I installed

it. On power up the SSD card burnt out and all the magic smoke came out. I thought that I may have

received a bad card so I bought another one. I installed the replacement and again, on power up

the card burnt out and all the magic smoke came with it. What am I doing wrong? Is there something

that I need to change before I power it up? I thank you for any and all help.

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