Issue with GPU, potentially faulty- looking for potential fix

[EHN455]

I've run into the exact same issue that another person has posted on here (https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Graphics-card-repair-or-replac...). I've also had the OMEN Gaming Laptop 16-wd0063dx for a bit over a year now, and my GPU has been running into some issues. On startup, I will sometimes get a black screen, I can see and move my cursor, sometimes it will snap back. Even more rarely on start up, I will get a blue screen, but it disappears too fast for me to even see what the error was. 

I use Firefox as my main browser, and quite often it will sometimes freeze my screen, but I can still do things, and after a few seconds it will go back to normal, as in I could have a frozen screen, but I can search something up. In games, I will also crash with this same issue. My game will freeze up every so often, until it just crashes. The strangest part? If I try to start it up again, it will usually work fine, but the future looks bleak if things only get worse. My overall experience is pretty bad with how things have turned out. I started experiencing these issues in late April, before the referenced person posted their issue, and it seems like they also have the same problems as me within the same time frame. Although it might be unrelated, games visually start up late, but the game audio starts up on time.

I've done everything I could to see what was wrong, I updated my drivers, I rolled back to older drivers, I reset my PC, yet nothing. I'm convinced that there are probably more posts on this, but I have a strange feeling that this isn't exactly the user's fault, since I've been taking good care of my laptop, and this has also happened to me. I don't like how the current solution is to just practically buy a new laptop. It is also unfortunate because my warranty ended early December, but only a few months later did these problems arise. I really do hope there is some solution to the matter, because the referenced person is quite literally experiencing the same issues as me.

[Garp_senchau]

@EHN455, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I’m really sorry to hear about the issues you’ve been facing with your OMEN Gaming Laptop. I understand how frustrating it can be, especially when the problem impacts both your everyday use and gaming experience.

Based on your description, it sounds like there could be a few potential causes for this issue, such as:

Graphics Driver or Software Conflict: It seems like you've already tried updating and rolling back drivers, but sometimes there may be specific compatibility issues with certain driver versions. Have you tried using the HP Support Assistant to check for any recommended updates? Also, ensure that all your system software is up to date, including the BIOS and chipset drivers.

Thermal or Hardware Issue: Since the problem involves graphics rendering and is intermittent (like freezing or crashing during games), it could be related to heat buildup or an issue with the GPU. Overheating can sometimes cause visual artifacts or crashes, especially in gaming situations. You might want to check the system’s cooling performance, ensuring the vents are not obstructed.

Hardware Diagnostic: I would recommend running an HP hardware diagnostic (available in the BIOS or through HP Support Assistant) to check if there are any faults with the GPU or other internal components.

System Reset Options: If you’ve already reset your PC and it didn’t help, it may be worth trying a clean install of Windows. This can help rule out any software corruption causing these issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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